Who you talk to is as important as what you say
Triangulation: when one family member does not communicate directly with a second family member but will communicate with a third family member in hopes that the third family member will filter the message to the second family member. It can also be a form of splitting in which a person plays one family member against another.This type of communication, though a common human impulse, has many unintended consequences:- Family members drawn into this type of conflict end up with a negative view of each other.
How can a family enterprise avoid communication triangulation?
1. Be an example with your own communication. No matter how frustrated you may be with someone, talk directly with them.Only by addressing communication triangulation directly will the cycle end. Families and their enterprises cannot thrive where communication habits undermine trust and credibility. Conflict is inevitable, but how you handle it is not.
Handle the right problem with the right person
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